Shopping guide
- Return to Futon Tokyo website
- How long does it take from order to shipment?
- Return & Refund Policy
- Are all products made in Japan？
- How to check shipping fee before ordering
- How is my order being wrapped and shipped？
Shipping FAQ
- How do I track my order?
- Are there any other shipping methods other than EMS?
- How long will it take for my order arrive?
- Who will deliver my order?
- Do I need to sign to receive my order?
- I have not received part of my order.
For Residents and Visitors in Japan
- How can I get my order tax free?
- List of Pickup Counters at the Airport
- Factory Tour
- Location of Our Real Shop
- I want to receive my order at a Japanese address.
- Duty Free Shopping