Shopping guide
- Return to Futon Tokyo website
- How long does it take from order to shipment?
- Return & Refund Policy
- Are all products made in Japan？
- How to check shipping fee before ordering
- How is my order being wrapped and shipped？
- How should I pay？
- How can I check the status of my order?
- I have no reply from you after placing my order. What should I do？
- Are there any customs charges? How much is it?
- Why am I charged for paying import duty?
- The amount charged is different from what I saw on the website.
- I selected a different currency, but when I check my credit card statement, it is charged in USD.
- Can I cancel my order?
- I got my parcel, but I don’t want it anymore. Can I return it?
- Is it possible to order products made in Japan that are not on your website？
- Sample Request
- Where to buy Japanese style futon
- Is it possible to customize the size of the futon cover?
- Can we become business partners? I want to sell the futons in my country